FOS is nearly over and AFCA is starting – what do you need to do?

Hopefully, you have already completed your Financial Ombudsman Service Australia ("FOS") a...

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The Transition from FOS to the AFCA Commences 1 April 2018

Is your business a member of the Financial Ombudsman Service (“FOS”)? If so, you shoul...

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Farewell FOS! The Australian Financial Complaints Authority is Here!

The Financial Ombudsman Service (“FOS”), the Credit and Investments Ombudsman (“CIO...

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Dispute Resolution Reform: Changes are Coming

A single scheme for external dispute resolution will replace the three existing schemes fr...

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FOS Finds Room for Improvement by Financial Services Providers

The Financial Ombudsman Service Australia (FOS) has identified a number of failures by FSP...

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Digital Adviser: How to Operate Under the Current Regulatory Regime?

Introduction Over the past decade, the Australian financial services industry has seen th...

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Material Errors: The Importance of Disclosure for Margin FX and CFD Providers

A recent case example released by FOS highlights the importance of making sure your PDS an...

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