Complaints and IDR processes – learnings from AFCA’s 2023-24 complaints statistics

With the number of complaints taken to the Australian Financial Complaints Authority (“AFCA”) continuing to rise, AFCA has indicated its disappointment at another record year of complaints and wants financial services and credit licensees to do more. AFCA has released its annual review report for July 2023 to June 2024, outlining trends in the comp...

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Alicia Pevely

An integral member of the Sophie Grace team since 2012, Alicia has extensive experience in relation to financial services law, consumer credit law, regulatory matters and ASIC investigations. Working closely with her clients, Alicia has maintained a significant emphasis on AFS and credit licensing and liaising with ASIC. As General Manager, Alicia has oversight of all licence applications and provides advice and support in relation to more complex applications.

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