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ACL Complaints Register



This template Complaints Register is easily customisable to your business and is available for Credit Providers, Credit Assistance Providers and Debt Management Service Providers.

This document helps you identify and classify complaints as well as allowing you to ensure that all client complaints are dealt with promptly, fairly and consistently.

This template has been developed in accordance with the principles outlined in the Credit and Superannuation (Internal Dispute Resolution) Instrument 2020/98 and ASIC Regulatory Guides 205 and 271. Credit Licensees are required to have adequate dispute resolution processes in place including membership with the Australian Financial Complaints Authority (AFCA).

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Go back to ACL Compliance Documents and Policies.

Additional information

Type of ACL

Debt Management, Credit Provider, Credit Assistance Provider