Description

This Complaints Register is easily customisable to your business and is available for all licence types. This document helps you identify, classify and monitor complaints, ensuring that all client complaints are dealt with promptly, fairly and consistently.

This register has been created to comply with the National Credit Act 2009 and has been developed in accordance with the principles outlined in the Credit and Superannuation (Internal Dispute Resolution) Instrument 2020/98 and ASIC Regulatory Guides 205 and 271. It has also been designed to help Credit Licence holders easily capture and transfer the required information into the IDR Data Report required to be submitted to ASIC biannually.

If you require a tax invoice or have any problems with your purchase, please contact us.

Go back to ACL Compliance Documents and Policies.