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ACL Hardship Policy Template



This template is a complete Hardship Policy that is easily customisable to your business. The document outlines policies and procedures for dealing with client hardship, in compliance with the National Consumer Credit Act and ACL obligations. This policy is appropriate for businesses where an ACL was granted after 31 March 2013.

This template has been developed to meet the requirements as outlined in ASIC Regulatory Guides 205 and 209.

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Go back to ACL Compliance Documents and Policies.