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AFSL C12 Proof Template – Insurance Claims Handling and Settling Service Statement



This C12 Insurance Claims Handling and Settlement Service Statement template document can be easily customised to your business. This template includes wording to outline:

  • processes for ensuring timeliness, transparency and fairness in claims handling and settling; and
  • processes of the management of any conflicts of interest;
  • processes for dealing with vulnerable clients and/or clients experiencing hardship.

This template has been developed to meet the standards required in ASIC Regulatory Guide 3 and the Corporations Act 2001.

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