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AFSL Complaints Register



This Complaints Register is easily customisable to your business and are available for all licence types. This document helps you identify and classify complaints as well as allowing you to ensure that all client complaints are dealt with promptly, fairly and consistently.

This register has been created to comply with the Corporations Act 2001 and has been developed in accordance with the principles outlined in Australian Standard AS ISO 10002-2014 and ASIC Regulatory Guides 104 and 271.

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Go back to AFSL Compliance Documents and Policies.

Additional information

Type of Licence

Retail Licence, Wholesale Licence