AFSL Dispute Resolution Policy and Complaints Management Policy Templates



These template documents are easily customisable to your business and are available for all licence types. Included in this package is:

  • a Template Dispute Resolution Policy;
  • Template Complaints Management Policy; and
  • a Complaints Register.

Together these documents help you identify and classify complaints as well as allowing you to ensure that all client complaints are dealt with promptly, fairly and consistently.

This Package has been created to comply with the Corporations Act 2001 and has been developed in accordance with the principles outlined in Australian Standard AS ISO 10002-2014 and ASIC Regulatory Guides 104 and 271.

If you require a tax invoice or have any problems with your purchase, please contact us.

Go back to AFSL Compliance Documents and Policies.