This template is a Internal Dispute Resolution Policy that is easily customisable to your business, included with the policy is the Complaints Register. Together these documents help you identify and classify complaints as well as allowing you to ensure that all client complaints are dealt with promptly, fairly and consistently. This policy and Register have been designed to comply with the Corporations Act 2001.
The Internal Dispute Resolution Policy and Complaints Register have been developed in accordance with the principles outlined in Australian Standard AS ISO 10002-2006 and ASIC Regulatory Guides 104 and 165.
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