This template will assist you in preparing a B3 proof document which outlines processes for determining the suitability of external service providers as well as methods to engage with external service providers. This template includes wording to outline:
- your processes for determining the suitability of external service providers you will engage to perform any of your substantial activities under your AFS licence;
- how you will engage external service providers, including whether you have written agreements setting out matters such as service standards and dispute resolution processes;
- how often and by what means you will monitor and review external service providers (including monitoring and reporting compliance with service standards and/or written agreements); and
- the format for such reports and solutions to satisfy itself that the outsources activity will adequately meet the AFS license obligations.
This proof also includes a table describing your outsourcing arrangements which must include details of:
- the activities you will outsource;
- the service provider;
- how you will monitor the provision of the service; and
- who will do the monitoring and how often.
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