This template is a B6 proof document which describes the systems that a business has in place for managing and resolving complaints and disputes in relation to the financial services provided under its Australian financial services (AFS) licence.
This proof includes a description of your internal dispute resolution procedures, including an explanation of:
This template has been developed to meet the standards required and outlined in Australian Standard AS ISO 10002-2006 and ASIC Regulatory Guide 3.
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