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Shop Terms and Conditions

Returns Policy

Thank you for shopping at Sophie Grace.

Customer satisfaction is our priority, if you are not entirely satisfied with your template documents, please contact us or send an email directly to referencing your order number.

All purchases are final sale and are not eligible for change of mind return due to the nature of the Sophie Grace online shop being downloadable products only. In the event you have purchased the incorrect product, please contact us immediately in order for our team to consider whether it is appropriate to cancel or update your order accordingly, however please note we are not obliged to do so where there has been no error on our part.

In the event the download link for your template is incorrect or you have not been able to successfully download your template documents, please email us directly at referencing your order number and the specific issue.

If you wish to speak to us about this Policy, you may contact us on our website or send an email directly to


All intellectual property rights in the Products are owned by Sophie Grace. Assuming you have paid the relevant fee, Sophie Grace licences you to use, adapt, customise and reproduce the Product for any purpose in connection with your business.

You may not copy, disclose, modify, share, adapt, translate, reverse engineer, decompile, disassemble or create derivative works based on the Products for sale or supply to third parties for profit or otherwise.

The Product will not comply with regulatory requirements if it is not correctly tailored to your business and kept up-to-date. The Product is current on the date of purchase. Sophie Grace reserves the right to modify the Product from time to time by changing, removing or adding information, features or data.

Sophie Grace is not responsible for the tailoring and implementation or upkeep of each Product once purchased by you. Please contact Sophie Grace if you require assistance in tailoring the Product to your business. The content included in the Product will vary depending on legislative and policy changes and updates, as well as the nature of your business. Whilst every care is taken in the preparation of all Products, Sophie Grace makes no representation that this Product is fit for your particular purpose.

The content of the Products is intended only to provide a guide and general overview in relation to the specific category. The content is not intended to be comprehensive nor does it constitute professional advice. You should not rely upon the Products in lieu of professional advice on your particular situation or on any procedure, standard or template. Please contact Sophie Grace directly to seek legal or other professional advice before relying on any of the information provided in the Products. 

Sophie Grace accepts no responsibility for any loss or damage or cost incurred as a result of use. Sophie Grace takes no responsibility for formatting or other faults resulting from software errors, defects, incompatibility or viruses.

Limitation of Liability

Liability limited by a scheme approved under Professional Standards Legislation.

None of Sophie Grace, its related bodies corporate, directors, employees, contractors, consultants or shareholders will in any way be liable for any direct, indirect, incidental, special or consequential damages (including in negligence), resulting from:

  • Your use or your inability to use this website;
  • Your reliance on any information or advice contained on this website or for the cost of procurement of substitute products or services resulting from any products or services purchased or obtained or messages received or transactions entered into through this website; and/or
  • Unauthorised access to or alteration of your transmissions or data or of any information contained on your computer system or on this website including but not limited to damages for loss of profits, use, data or other intangibles, even if Sophie Grace has been advised of the possibility of such damages.

For full Terms of use please refer to the Sophie Grace Website Terms and Conditions.

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